1. Order confirmation

2. Purchase of service & product

  • Through this website, Guests can purchase a voucher to use SASCO Business Lounge service at Tan Son Nhat Airport and Noi Bai Airport – Domestic & International Departure Terminals; Cam Ranh Airport – International Terminal.
  • The price announced on the website corresponds to the usage hours specified in each lounge. In case Guest needs additional service hour, kindly extend the request at the Reception desk and make payment via credit card following the walk-up rate at the time of Lounge access.
  • For the service, Guests shall be present at Lounge by the valid time & date on the e-voucher and provide all necessary documents as required. Otherwise, Guests might be refused to access and use the Lounge without getting any refund for the booked service.

3. Accompanied Guest Policy

  • 02 children under 5 years old (Accompanied by eligible adult guests) are Free of charge.
  • For each exceeding child compared to the above condition, the charge is 50% of the walk-in Adult rate as announced on the Website.
  • Children from 05 to 12 years old are charged 50% of the adult rate.

4. Service amendment or transfer policy

  • We understand that you might need to adjust your travel plan sometimes, therefore, SASCO Business Lounge support requests regarding the booked reservation such as service time & date and other related details
  • All adjustment requests shall be notified in writing to SASCO Business Lounge within working hours and 24 hours prior to your expected Lounge access at the latest, via post, fax, email, or via hotline: (+84) 963 26 18 18
  • The booked service shall not be transferable in any circumstances

5. Cancellation / Refund Policy

  • SASCO Business Lounge shall be informed in writing of service cancellation via post, fax, within working hours and 24 hours prior to the booked reservation at the latest, via post, fax, email, or via hotline: (+84) 963 26 18 18
  • The paid amount for that reservation shall be refunded to the method originally making the payment for the service ie. (a) credit/debit card or (b) banking account of the agency in charge, as.
  • The refund shall not be accepted for any cancellation notified to SASCO Business Lounge less than 24 hours prior to the Guest’s expected Lounge access.

6. Support

7. Surcharge

  • During Lounge service, Guests may be requested for a surcharge of additional service (if incurred) except those included in the exclusive price.

8. Change of quotation

  • SASCO Business Lounge is entitled to change quotation charge or fee at any time provided that Guest shall be notified by email or notice on this website. Your Lounge service use upon receipt of such notice is considered as your acceptance of the updated quotation charge or fee.